Email Messaging



I received an email from, but I never signed up. Why?

As a student or employee (including part-time/contract) of the university, you are automatically signed up to receive notification through your official university email, UMail for students.

Students are considered active if they have registered for the current or previous two semesters.

My email notifications are being filtered as SPAM. What do I do?

You need to add to your email program’s “safe sender” list. This can usually be accomplished by adding both email addresses to you email's contacts/address book. Call the Campus Help Desk at 801-581-4000 for assistance, or visit your email program's documentation. Information on UMail junk mail handling can be found here . Follow the links below for help provided by the vendors:

  • Outlook 2003
  • Outlook 2007
  • Entourage 2008
  • Thunderbird 1.5
  • Mail 3.0 (Mac)

My official email address is incorrect. How do I change it?

Students: Your official email is your UMail address ( This cannot be changed. To customize your address or forward your UMail to another email account, log in to Campus Infomation System (CIS), and select UMail Settings from the My UMail box.

Employees: Visit CIS and, select the Personal Bio/Demo Information link. Scroll down to the Email Addresses header, and click the Change email addresses button.

I received an email, but I don't want to receive notifications. How do I opt-out?

You can opt-out of all notifications except to your official university email address, UMail for students. To opt-out, log in to CIS at, and select the Campus Alert link. Select the “I opt-out of this text alert system” checkbox, and then press Save.

I received the message in my email inbox, but when I clicked the link to play the message nothing happened. Why?

You may not have a default media player like Windows Media Player or QuickTime installed. Download these players from or and install on your computer to listen to audio messages.