- I received the message but I missed the information. What should I do?
- I received the message but it kept looping/repeating. Why?
- I see a caller ID display of 801-585-1111 or 801-585-5000. Who is this?
While on a live call, you can replay a message by pressing the star key (*) at the end of the message.
You may also check your email to locate the contents of your messages.
The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop. If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.
When the university sends an alert out, it will always display Caller ID information. Please save these numbers on your cell phone under Emergency Alert 801- 585-1111 and Campus Alert 801585-5000. The Emergency Alert 801-585-1111 will be used for emergencies and the most urgent notifications.